✦ Customer Care ✦

Returns & Exchanges

Your happiness with your creations is my priority! Here is everything you need to know about our return policy.

Physical Shop Items (Stationery & Merch)

Due to the small-batch, handmade nature of our items, all sales are generally final. However, if you receive a defective, incorrect, or transit-damaged item, we are happy to send a replacement or issue a refund.

Please notify us within 7 days of delivery.
Include your Order ID and clear unboxing photos/videos of the damaged item.

Custom Commissions & Digital Products

Custom artwork and commissioned digital deliverables involve dedicated artistic hours and customized drafts. For this reason, custom commissions cannot be returned once work has commenced. We provide dedicated sketch revision stages to guarantee you love the direction before final rendering.

How to Request a Replacement

Send an email to [email protected] with the subject line "Return/Exchange Request - [Your Order ID]", or use our contact form.

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